Whats App : 0191262852
For Local Product will take 3 - 15 business days (maximum) to
complete the delivery process. & overseas Product will take 25-35
business days.
Conditions for
Returns
1. The product must be
unused, unworn, unwashed and without any flaws. Fashion products can be tried
on to see if they fit and will still be considered unworn. If a product is
returned to us in an inadequate condition, we reserve the right to send it back
to you.
2. The product must
include the original tags, user manual, warranty cards, freebies and
accessories.
3. The product must be
returned in the original and undamaged manufacturer packaging / box. it must be
returned in the same condition with return shipping label attached. Do not put
tape or stickers on the manufacturer’s box.
Returns Policy
1.
If your product is damaged, defective, incorrect or incomplete
at the time of delivery, please file a Return Request on Myproyojon app or
website within 14 days for Myproyojon Mall items and 7 days for non-MyproyojonMall
items from the date of delivery.
2.
For device-related
issues after usage or the expiration of the return window, seller warranty or
brand warranty could be given by the seller. For seller warranty, please
contact the seller. The contact details of the seller can be found on the
invoice
Valid reasons to
return an item
1.
Delivered Product is damaged (physically destroyed or broken) /
defective (e.g. unable to switch on)
2.
Delivered product is incomplete (i.e. has missing items and/or
accessories).
3.
Delivered product is not as advertised (i.e. does not match
product description or picture).
4.
Delivered product does not fit.
5.
Delivered product is incorrect (i.e. wrong product/size/colour,
fake/conterfeit item, or expired.)
Note: Change of
mind is applicable for selected categories. Check section below for a returns
policies per category.
Issuance of Refunds
If your
product is eligible for a refund, you can choose your preferred refund method
based on the table below. The shipping fee is refunded along with the amount
paid for your returned product.
The time
required to complete a refund depends on the refund method you have selected.
Once we have received your product (4-5 working days) and it has undergone a
quality control (2 working days), the expected refund processing times are as
follows:
Payment Method |
Refund Option |
Refund Time |
All |
Refund
Voucher |
1-2 working days |
Debit or
Credit Card |
Debit or
Credit Card Payment Reversal |
9-10 working days |
bKash |
Bank
Deposit / Mobile Payment Reversal |
5 working days |
Cash on
Delivery (COD) |
Bank
Deposit |
4-5 working days |
Myproyojon
Voucher |
Refund
Voucher |
1-2 working days |
Important
Note: The Voucher discount code can only be applied once. The leftover amount
will not be refunded or used for the next purchase even if the value of the
order is smaller than the voucher value.